Results and support
AI photoshoot help: failed tasks, image artifacts and retries
Check the existing project in My Photos before starting another generation. A confirmed technical failure returns the affected reserved credit. A completed image with a likeness, hand or scene problem is a different case, and a new generation normally uses more credits. Contact support with the project ID when a task or result needs review.
Start with the visible status
| What you see | Next step |
|---|---|
| Photo rejected or Continue unavailable | Check file limits, the permission checkbox and all required reference slots. |
| Payment pending or credits missing | Check the existing purchase in Your Credits before making another payment. |
| Generation still unresolved | Check the existing project in My Photos; ask support to review its ID before resubmitting. |
| Confirmed technical failure | Check the affected credit return in the account record. |
| Finished image with artifacts | Review the result, contact support if needed and check the cost before a new generation. |
| Result expired | Check whether you already downloaded a copy. Do not assume an expired file can be restored. |
If the reference photo is the blocker
The pack flow requires photo permission before upload, and a couple needs one solo reference per adult. Check JPEG, PNG or WebP; at least 512 pixels per side; up to 8 MB per image. A clear face without sunglasses, obstruction or heavy filters follows the product’s preparation guidance. Use the full reference-photo checklist to review a rejected file or missing slot.
If the task has not finished
Use My Photos to check the existing project. If its status is uncertain, retain the project ID and ask support to review that task. Repeatedly submitting a new generation is not a reliable way to resolve an uncertain provider request.
Credits are reserved at the start. A confirmed technical failure returns the affected reserved credit. A payment that is pending is separate from a generation task; check it in Your Credits.
If the photo is finished but the result is wrong
Inspect every finished image for facial likeness, hair, hands, clothing, props and scene details. For a couple, check both identities and their interaction. Public gallery images are fictional concepts, so they do not guarantee an exact personal result.
A fixed pack does not offer independent outfit or pose editing. Choose a collection whose examples fit your intended use, and review the reference guidance before starting a new paid generation. The custom-theme story tool has its own theme and styling controls. Neither flow guarantees that every detail will match your expectation.
A completed image with an artifact is not automatically recorded as a technical failure. If a result needs review, send support the project ID and describe the affected photo. Do not email private reference images. The refund policy explains how credit returns and payment reviews differ.
Keep the downloaded photos you want
Download finished photos individually or as a collection from My Photos, and keep your own copies. Results are scheduled for removal after thirty days. Follow the project’s displayed expiry and read the storage and deletion policy for the reference-photo retention exception on active or unresolved tasks.