Preparing your photos
Reference photos for AI Photoshoot Now: requirements and upload help
Prepare one clear, recent solo reference photo for each adult in a photo pack. A couple pack needs two separate photos. Files must be JPEG, PNG or WebP, no larger than 8 MB, with at least 512 pixels on each side. Newborn and child collections require a parent or legal guardian’s authorization.
Check the file before uploading
JPEG, PNG or WebP; at least 512 pixels per side; up to 8 MB per image. Both width and height must meet the minimum: a 400 × 1200 image does not pass a 512-pixel minimum on each side. Reducing file size should still leave both dimensions above that limit. Renaming a file extension does not convert its format.
Use a recent solo photograph with your face clear in natural light. Avoid sunglasses, heavy filters and facial obstruction. These are the preparation instructions shown by the product; they are not a guarantee that every generated likeness or detail will match perfectly.
Prepare references for the selected flow
| Collection | What to prepare | Permission |
|---|---|---|
| Single adult pack | One clear solo photo | Account holder is at least 18; obtain permission from the adult pictured |
| Couple pack | One solo photo per adult, in Person 1 and Person 2 | Permission from both adults |
| Newborn or child pack | One clear photo of that infant or child | Account holder is at least 18 and the parent or legal guardian, and authorizes processing |
| Custom-theme story | One solo adult photo | Read and confirm the permission statement on the custom-theme form |
For a Couple photoshoot, a single group photo does not replace the two separate slots. Keep each person in the corresponding slot when replacing a reference. The public samples do not promise flawless identity matching or interaction in every result.
When a photo will not upload
- Check the real file format, size, width and height.
- Read the permission statement and confirm it before choosing a photo in the pack flow.
- Check that you are signed in and have chosen the intended collection.
- For a couple, add both required references. Continue becomes usable after the required photos are present.
- Use Replace photo to choose another reference when needed, then read the on-page upload feedback.
If the issue continues, contact support with your account email, project ID and the displayed error. Keep passwords, payment card details and personal reference photos out of email.
What the reference controls
Your reference supplies the subject’s identity. A fixed pack guides the scene, clothing, pose and light, so uploading a different outfit is not an independent clothing-edit feature. The custom-theme story form has a separate styling preference. Review the actual form for the flow you use.
References and generated results stay private and are not added to the public sample gallery. Read the privacy policy for processing providers, retention and deletion, and follow the photo-pack steps when your file is ready.